All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification Asia Pacific Feb 25, 2026 16:00-17:30 UTC

We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Posted on Feb 19, 2026 - 23:01 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Feb 28, 2026 07:00-07:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment. 

Expected Impact: SmartSync Cloud services will be affected during the maintenance window. 

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Feb 23, 2026 - 22:18 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Feb 28, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment. 

Expected Impact: SmartSync Cloud services will be affected during the maintenance window. 

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Feb 23, 2026 - 22:18 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Feb 28, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment. 

Expected Impact: SmartSync Cloud services will be affected during the maintenance window. 

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Feb 23, 2026 - 22:18 UTC

Caseware Cloud Service Maintenance Notification Canada and United States Mar 4, 2026 05:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 2026 - 23:17 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Feb 19, 2026 - 23:07 UTC

Caseware Cloud Service Maintenance Notification Europe Mar 4, 2026 21:00 - Mar 5, 2026 00:00 UTC

We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.

The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Posted on Feb 19, 2026 - 23:12 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Mar 7, 2026 07:00-07:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment. 

Expected Impact: SmartSync Cloud services will be affected during the maintenance window. 

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Feb 23, 2026 - 22:19 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Mar 7, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment. 

Expected Impact: SmartSync Cloud services will be affected during the maintenance window. 

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Feb 23, 2026 - 22:19 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Mar 7, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment. 

Expected Impact: SmartSync Cloud services will be affected during the maintenance window. 

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Feb 23, 2026 - 22:19 UTC
Feb 25, 2026

No incidents reported today.

Feb 24, 2026
Caseware Cloud Service Maintenance Notification Asia Pacific
Completed - The scheduled maintenance has been completed.
Feb 24, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 15:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Feb 23, 16:31 UTC
Feb 23, 2026
Caseware Cloud Service Maintenance Notification Asia Pacific
Completed - The scheduled maintenance has been completed.
Feb 23, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 15:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Feb 21, 22:57 UTC
Caseware Cloud Service, Cloud-based Engagement Solutions, Degraded Performance for United Kingdom, Europe users
Resolved - Caseware Cloud Service, Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Feb 23, 14:26 UTC
Monitoring - Caseware Cloud Service, Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Feb 23, 14:06 UTC
Investigating - We are experiencing a Degraded Performance of our Caseware Cloud Service, Cloud-based Engagement Solutions in the United Kingdom, Europe regions. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Feb 23, 13:18 UTC
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Feb 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Feb 10, 22:39 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Feb 13, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 05:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Feb 13, 03:04 UTC
Feb 12, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Feb 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 15:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Feb 10, 22:38 UTC
Feb 11, 2026
Caseware Cloud Service, Partial Outage for United Kingdom
Resolved - Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Feb 11, 00:17 UTC
Monitoring - Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Feb 11, 00:06 UTC
Identified - The source of the Caseware Cloud Service Partial Outage has been identified and we have found a potential solution.

Work is currently underway to implement a fix, and validation efforts are in progress to ensure the solution fully restores expected functionality for non-admin users.

We will provide a further update once the fix has been deployed tomorrow.
Feb 10, 16:43 UTC
Investigating - We are currently investigating an issue affecting live submissions for Corporation Tax and Companies House.

At this time, non-admin users are unable to complete submissions because the “Authorise and Submit” button is not visible during the submission process. This issue does not impact admin users, who are able to submit as expected.

We have also identified a related error in which some non-admin users may see an “insufficient rights” message when attempting to view staff member details. Our teams are assessing whether these behaviors are related.

Our engineering teams have been able to reproduce the issue and are actively working to identify the root cause and implement a fix. There is currently no workaround available for non-admin users.

We will continue to provide updates as progress is made and will share confirmation once the issue has been resolved.
Feb 10, 16:22 UTC
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