All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 15, 2026

No incidents reported today.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Feb 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Feb 10, 22:39 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Feb 13, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 05:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Feb 13, 03:04 UTC
Feb 12, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Feb 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 15:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Feb 10, 22:38 UTC
Feb 11, 2026
Caseware Cloud Service, Partial Outage for United Kingdom
Resolved - Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Feb 11, 00:17 UTC
Monitoring - Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Feb 11, 00:06 UTC
Identified - The source of the Caseware Cloud Service Partial Outage has been identified and we have found a potential solution.

Work is currently underway to implement a fix, and validation efforts are in progress to ensure the solution fully restores expected functionality for non-admin users.

We will provide a further update once the fix has been deployed tomorrow.
Feb 10, 16:43 UTC
Investigating - We are currently investigating an issue affecting live submissions for Corporation Tax and Companies House.

At this time, non-admin users are unable to complete submissions because the “Authorise and Submit” button is not visible during the submission process. This issue does not impact admin users, who are able to submit as expected.

We have also identified a related error in which some non-admin users may see an “insufficient rights” message when attempting to view staff member details. Our teams are assessing whether these behaviors are related.

Our engineering teams have been able to reproduce the issue and are actively working to identify the root cause and implement a fix. There is currently no workaround available for non-admin users.

We will continue to provide updates as progress is made and will share confirmation once the issue has been resolved.
Feb 10, 16:22 UTC
Feb 10, 2026
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Caseware Cloud Service Maintenance Notification - United States
Completed - The scheduled maintenance has been completed.
Feb 7, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 03:00 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the United States region(s), Production environment.

Expected Impact: The Cloud services will be unavailable during the maintenance window. The primary services affected are Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, and Sherlock.
Feb 4, 18:47 UTC
Feb 6, 2026
Caseware Cloud Service Maintenance Notification - Europe
Completed - The scheduled maintenance has been completed.
Feb 6, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:00 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Europe region(s), Production environment.

Expected Impact: The Cloud services will be unavailable during the maintenance window. The primary services affected are Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, and Sherlock.
Feb 4, 18:46 UTC
Caseware Cloud Service Maintenance Notification - Canada
Completed - The scheduled maintenance has been completed.
Feb 6, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 03:00 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Canada region(s), Production environment.

Expected Impact: The Cloud services will be unavailable during the maintenance window. The primary services affected are Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, and Sherlock.
Feb 4, 18:45 UTC
Feb 5, 2026
Caseware Cloud Service Maintenance Notification - Asia Pacific
Completed - The scheduled maintenance has been completed.
Feb 5, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 16:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 18:43 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Asia Pacific region(s), Production environment.

Expected Impact: The Cloud services will be unavailable during the maintenance window. The primary services affected are Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, and Sherlock.
Feb 4, 18:43 UTC
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

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