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All Systems Operational
Asia Pacific (AP)
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Caseware Cloud Service
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SmartSync Cloud Service
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Cloud-based Engagement Solutions
Operational
Data Analytics Platform
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Sherlock
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Extractly
Operational
Canada (CA)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Europe (EU)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
United Kingdom (UK)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
United States (US)
Operational
Caseware Cloud Service
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SmartSync Cloud Service
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Cloud-based Engagement Solutions
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Data Analytics Platform
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Sherlock
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Jun 13, 2026 07:00-07:30 UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 05, 2026 - 06:01 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 05, 2026 - 06:01 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Jun 13, 2026 17:00-17:30 UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 05, 2026 - 06:03 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 05, 2026 - 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Jun 13, 2026 22:00-22:30 UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 05, 2026 - 06:02 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 05, 2026 - 06:02 UTC
Past Incidents
Jun 10, 2026
Completed -
The scheduled maintenance has been completed.
Jun 10, 02:00 UTC
Jun 10, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 01:00 UTC
Jun 10, 01:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 9, 19:21 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 9, 19:21 UTC
Jun 9, 2026
Completed -
The scheduled maintenance has been completed.
Jun 9, 21:00 UTC
Jun 9, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 20:00 UTC
Jun 9, 20:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 9, 19:24 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 9, 19:24 UTC
Jun 8, 2026
Resolved -
The template authoring flow issue monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jun 8, 23:38 UTC
We apologize for any inconvenience.
Jun 8, 23:38 UTC
Monitoring -
We have successfully deployed another fix for all the regions and we are currently monitoring the situation.
We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 23:16 UTC
We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 23:16 UTC
Identified -
We have identified indications of instability in the Template authoring flow. Users may encounter intermittent errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational.
Jun 8, 22:12 UTC
Jun 8, 22:12 UTC
Monitoring -
We have successfully deployed a fix for all the regions and we are currently monitoring the situation.
We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 20:05 UTC
We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 20:05 UTC
Update -
We have successfully deployed a fix for the Europe region and are currently monitoring the situation.
We continue to work on implementing a fix for the remaining regions.
We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 19:54 UTC
We continue to work on implementing a fix for the remaining regions.
We will provide further updates as more information becomes available. Thank you for your patience.
Jun 8, 19:54 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 8, 18:17 UTC
Jun 8, 18:17 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 8, 17:11 UTC
Jun 8, 17:11 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 8, 15:54 UTC
Jun 8, 15:54 UTC
Investigating -
We are currently experiencing issues affecting the template authoring flow. Users may encounter errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational.
Our engineering team is actively investigating the root cause and working to implement a fix to restore full functionality as quickly as possible.
We will continue to provide updates as new information becomes available.
Jun 8, 15:23 UTC
Our engineering team is actively investigating the root cause and working to implement a fix to restore full functionality as quickly as possible.
We will continue to provide updates as new information becomes available.
Jun 8, 15:23 UTC
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jun 8, 14:18 UTC
We apologize for any inconvenience.
Jun 8, 14:18 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 8, 13:51 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 8, 13:51 UTC
Investigating -
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 8, 13:24 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 8, 13:24 UTC
Jun 7, 2026
Completed -
The scheduled maintenance has been completed.
Jun 7, 08:00 UTC
Jun 7, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 UTC
Jun 7, 00:00 UTC
Scheduled -
Scheduled - Please note that we will perform a maintenance to Cloud-based Engagement Solutions for all regions, Production environment(s)
Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jun 5, 20:08 UTC
Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jun 5, 20:08 UTC
Jun 6, 2026
Completed -
The scheduled maintenance has been completed.
Jun 6, 22:31 UTC
Jun 6, 22:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:01 UTC
Jun 6, 22:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:02 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 6, 17:31 UTC
Jun 6, 17:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 17:01 UTC
Jun 6, 17:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:03 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed -
The scheduled maintenance has been completed.
Jun 6, 07:31 UTC
Jun 6, 07:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:01 UTC
Jun 6, 07:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:01 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 29, 06:01 UTC
Jun 5, 2026
Completed -
The scheduled maintenance has been completed.
Jun 5, 06:00 UTC
Jun 5, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 UTC
Jun 5, 04:00 UTC
Scheduled -
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
May 27, 20:10 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
May 27, 20:10 UTC
Jun 4, 2026
Completed -
The scheduled maintenance has been completed.
Jun 4, 23:00 UTC
Jun 4, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 UTC
Jun 4, 20:00 UTC
Scheduled -
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
May 27, 19:57 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
May 27, 19:57 UTC
Completed -
The scheduled maintenance has been completed.
Jun 4, 02:00 UTC
Jun 4, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 01:00 UTC
Jun 4, 01:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 3, 15:29 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 3, 15:29 UTC
Jun 3, 2026
Completed -
The scheduled maintenance has been completed.
Jun 3, 21:00 UTC
Jun 3, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 UTC
Jun 3, 20:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 3, 15:10 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 3, 15:10 UTC
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jun 3, 17:19 UTC
We apologize for any inconvenience.
Jun 3, 17:19 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 3, 16:42 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 3, 16:42 UTC
Update -
Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue.
We are closely monitoring progress toward resolution.
An update will be provided within the hour.
We apologize for the disruption and appreciate your continued patience.
Jun 3, 16:18 UTC
We are closely monitoring progress toward resolution.
An update will be provided within the hour.
We apologize for the disruption and appreciate your continued patience.
Jun 3, 16:18 UTC
Update -
Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue.
We are closely monitoring progress toward resolution.
An update will be provided within the hour.
We apologize for the disruption and appreciate your continued patience.
Jun 3, 14:51 UTC
We are closely monitoring progress toward resolution.
An update will be provided within the hour.
We apologize for the disruption and appreciate your continued patience.
Jun 3, 14:51 UTC
Identified -
The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
Jun 3, 13:48 UTC
Jun 3, 13:48 UTC
Update -
We are continuing to investigate this issue.
Jun 3, 13:16 UTC
Jun 3, 13:16 UTC
Investigating -
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 3, 12:20 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 3, 12:20 UTC
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jun 3, 11:05 UTC
We apologize for any inconvenience.
Jun 3, 11:05 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 3, 11:00 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 3, 11:00 UTC
Identified -
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
Jun 3, 09:32 UTC
Jun 3, 09:32 UTC
Investigating -
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 3, 08:45 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 3, 08:45 UTC
Jun 2, 2026
Completed -
The scheduled maintenance has been completed.
Jun 2, 16:30 UTC
Jun 2, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 15:00 UTC
Jun 2, 15:00 UTC
Scheduled -
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
May 26, 18:02 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
May 26, 18:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 2, 03:00 UTC
Jun 2, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 02:00 UTC
Jun 2, 02:00 UTC
Scheduled -
Scheduled - Please note that we will perform a short maintenance to Cloud-based Engagement Solutions for all regions, Production environment(s)
Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jun 2, 00:47 UTC
Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jun 2, 00:47 UTC
Completed -
The scheduled maintenance has been completed.
Jun 2, 01:30 UTC
Jun 2, 01:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 00:30 UTC
Jun 2, 00:30 UTC
Scheduled -
Please note that we will perform a short maintenance to Cloud-based Engagement Solutions for all regions, Production environment(s)
Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jun 1, 19:13 UTC
Expected Impact: The Risk content library features will be momentarily unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jun 1, 19:13 UTC
Jun 1, 2026
Resolved -
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jun 1, 14:49 UTC
We apologize for any inconvenience.
Jun 1, 14:49 UTC
Monitoring -
Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 1, 14:20 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 1, 14:20 UTC
Investigating -
We are experiencing a Partial Outage of our Caseware Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 1, 14:13 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Jun 1, 14:13 UTC
May 31, 2026
Completed -
The scheduled maintenance has been completed.
May 31, 04:00 UTC
May 31, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 00:00 UTC
May 31, 00:00 UTC
Scheduled -
Please note that we will perform a short maintenance to Cloud-based Engagement Solutions for all regions, Production environment(s)
Expected Impact: Some features of Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
May 28, 19:21 UTC
Expected Impact: Some features of Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will remain available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
May 28, 19:21 UTC
May 30, 2026
Completed -
The scheduled maintenance has been completed.
May 30, 22:31 UTC
May 30, 22:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 22:01 UTC
May 30, 22:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 22, 06:02 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 22, 06:02 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 17:31 UTC
May 30, 17:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 17:01 UTC
May 30, 17:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 22, 06:03 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 22, 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed -
The scheduled maintenance has been completed.
May 30, 07:31 UTC
May 30, 07:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:01 UTC
May 30, 07:01 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 22, 06:00 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 22, 06:00 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 01:00 UTC
May 30, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 UTC
May 29, 21:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:11 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:11 UTC
May 29, 2026
Resolved -
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
May 29, 20:04 UTC
We apologize for any inconvenience.
May 29, 20:04 UTC
Monitoring -
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
May 29, 18:51 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
May 29, 18:51 UTC
Identified -
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
May 29, 18:15 UTC
May 29, 18:15 UTC
Update -
This issue only impacts scenarios involving firm authoring. Our teams are working to execute the corrective actions. An update will be provided within 30 minutes.
May 29, 17:44 UTC
May 29, 17:44 UTC
Investigating -
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 29, 17:28 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
May 29, 17:28 UTC
Completed -
The scheduled maintenance has been completed.
May 29, 03:00 UTC
May 29, 03:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
May 29, 01:50 UTC
May 29, 01:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 UTC
May 28, 21:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:10 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:10 UTC
May 28, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed -
The scheduled maintenance has been completed.
May 28, 06:00 UTC
May 28, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 02:00 UTC
May 28, 02:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:13 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:13 UTC
Resolved -
This incident has been resolved.
May 28, 02:53 UTC
May 28, 02:53 UTC
Monitoring -
A fix has been implemented, and we are monitoring the results.
May 28, 02:48 UTC
May 28, 02:48 UTC
Update -
We are continuing to investigate this issue.
May 28, 02:27 UTC
May 28, 02:27 UTC
Investigating -
We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 28, 01:20 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
May 28, 01:20 UTC
Completed -
The scheduled maintenance has been completed.
May 28, 01:00 UTC
May 28, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 UTC
May 27, 21:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:10 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:10 UTC
May 27, 2026
Resolved -
This incident has been resolved.
May 27, 17:43 UTC
May 27, 17:43 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 27, 17:02 UTC
May 27, 17:02 UTC
Update -
We are continuing to investigate this issue.
May 27, 16:14 UTC
May 27, 16:14 UTC
Update -
We are continuing to investigate this issue.
May 27, 15:10 UTC
May 27, 15:10 UTC
Investigating -
We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 27, 13:50 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
May 27, 13:50 UTC
Completed -
The scheduled maintenance has been completed.
May 27, 06:15 UTC
May 27, 06:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 02:00 UTC
May 27, 02:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware Cloud and Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.
Expected Impact: Caseware Cloud and SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:13 UTC
Expected Impact: Caseware Cloud and SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:13 UTC
Completed -
The scheduled maintenance has been completed.
May 27, 05:00 UTC
May 27, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 UTC
May 27, 04:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 25, 17:21 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 25, 17:21 UTC
Completed -
The scheduled maintenance has been completed.
May 27, 01:00 UTC
May 27, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 UTC
May 26, 21:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware Cloud and Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: Caseware Cloud and SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:07 UTC
Expected Impact: Caseware Cloud and SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Frequency notice: A maintenance notice will be posted each day this week. This does not mean your firm is affected every night. Each firm will experience at most one period of reduced availability - on the single night its server is scheduled. No firm will be impacted more than once during this maintenance week.
May 22, 20:07 UTC