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All Systems Operational
Asia Pacific (AP)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Canada (CA)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Europe (EU)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
United Kingdom (UK)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
United States (US)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2026
No incidents reported today.
Aug 18, 2026
No incidents reported.
Aug 17, 2026
No incidents reported.
Aug 16, 2026
No incidents reported.
Aug 15, 2026
Resolved -
This incident has been resolved.
Aug 15, 03:45 UTC
Aug 15, 03:45 UTC
Update -
We are continuing to monitor for any further issues.
Aug 15, 03:24 UTC
Aug 15, 03:24 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 15, 03:24 UTC
Aug 15, 03:24 UTC
Update -
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively doing the latest testing to the permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 03:13 UTC
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 03:13 UTC
Update -
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 02:13 UTC
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 02:13 UTC
Update -
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 01:15 UTC
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 01:15 UTC
Update -
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 00:14 UTC
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 00:14 UTC
Update -
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 14, 23:15 UTC
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 14, 23:15 UTC
Update -
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
Aug 14, 22:17 UTC
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
Aug 14, 22:17 UTC
Update -
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
Aug 14, 21:11 UTC
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
Aug 14, 21:11 UTC
Identified -
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologise for any inconvenience!
Aug 14, 20:15 UTC
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologise for any inconvenience!
Aug 14, 20:15 UTC
Investigating -
We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions across all regions. The save action on any MS Office documents is not working as intended.
Our teams are actively working, and implementing the necessary corrective actions. Please avoid actively working on any MS Office documents, or try to save them locally until the issue has been addressed. An update will be provided within the hour.
Aug 14, 19:12 UTC
Our teams are actively working, and implementing the necessary corrective actions. Please avoid actively working on any MS Office documents, or try to save them locally until the issue has been addressed. An update will be provided within the hour.
Aug 14, 19:12 UTC
Aug 14, 2026
Completed -
The scheduled maintenance has been completed.
Aug 14, 06:00 UTC
Aug 14, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:00 UTC
Aug 14, 04:00 UTC
Scheduled -
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
Aug 7, 16:30 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
Aug 7, 16:30 UTC
Aug 13, 2026
Completed -
The scheduled maintenance has been completed.
Aug 13, 23:00 UTC
Aug 13, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:00 UTC
Aug 13, 20:00 UTC
Scheduled -
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Aug 7, 16:22 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Aug 7, 16:22 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 22:00 UTC
Aug 13, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 21:00 UTC
Aug 13, 21:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 13, 13:58 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 13, 13:58 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 18:00 UTC
Aug 13, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:00 UTC
Aug 13, 17:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 13, 13:55 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 13, 13:55 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 02:00 UTC
Aug 13, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:00 UTC
Aug 13, 01:00 UTC
Scheduled -
Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 12, 21:40 UTC
Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 12, 21:40 UTC
Aug 12, 2026
Resolved -
This incident has been resolved.
Aug 12, 13:18 UTC
Aug 12, 13:18 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 12, 13:08 UTC
Aug 12, 13:08 UTC
Identified -
We are experiencing a Degraded Performance impacting Verity Service in Europe region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour.
Aug 12, 12:55 UTC
Aug 12, 12:55 UTC
Investigating -
We are experiencing a Degraded Performance impacting Verity Service in Europe region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour.
Aug 12, 12:42 UTC
Aug 12, 12:42 UTC
Aug 11, 2026
Completed -
The scheduled maintenance has been completed.
Aug 11, 16:30 UTC
Aug 11, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 15:00 UTC
Aug 11, 15:00 UTC
Scheduled -
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
Aug 7, 16:26 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
Aug 7, 16:26 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed -
The scheduled maintenance has been completed.
Aug 11, 06:00 UTC
Aug 11, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 UTC
Aug 11, 03:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.
Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period
Aug 7, 13:44 UTC
Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period
Aug 7, 13:44 UTC
Completed -
The scheduled maintenance has been completed.
Aug 11, 01:00 UTC
Aug 11, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 UTC
Aug 10, 22:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.
Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Aug 7, 13:37 UTC
Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Aug 7, 13:37 UTC
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Aug 11, 00:23 UTC
We apologize for any inconvenience.
Aug 11, 00:23 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 11, 00:09 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 11, 00:09 UTC
Identified -
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
Aug 11, 00:04 UTC
Aug 11, 00:04 UTC
Investigating -
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 10, 23:44 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 10, 23:44 UTC
Aug 10, 2026
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Aug 10, 19:26 UTC
We apologize for any inconvenience.
Aug 10, 19:26 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 10, 19:20 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 10, 19:20 UTC
Investigating -
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 10, 18:58 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 10, 18:58 UTC
Resolved -
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Aug 10, 18:50 UTC
We apologize for any inconvenience.
Aug 10, 18:50 UTC
Monitoring -
SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 10, 18:26 UTC
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 10, 18:26 UTC
Identified -
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
Aug 10, 18:10 UTC
Aug 10, 18:10 UTC
Investigating -
We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 10, 17:49 UTC
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 10, 17:49 UTC
Completed -
The scheduled maintenance has been completed.
Aug 10, 17:00 UTC
Aug 10, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 14:00 UTC
Aug 10, 14:00 UTC
Scheduled -
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.
Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Aug 7, 13:28 UTC
Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Aug 7, 13:28 UTC
Aug 9, 2026
No incidents reported.
Aug 8, 2026
No incidents reported.
Aug 7, 2026
No incidents reported.
Aug 6, 2026
No incidents reported.
Aug 5, 2026
No incidents reported.