Caseware Cloud Status

Mar 31, 2025

SmartSync Cloud Service, Partial Outage for Canada users

Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 31, 17:20 UTC

Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 31, 17:10 UTC

Identified - The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
Mar 31, 17:03 UTC

Investigating - We are experiencing a Partial Outage of our SmartSync Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 31, 16:58 UTC

Cloud-based Engagement Solutions, Partial Outage for Europe, United Kingdom users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 31, 15:35 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 31, 15:20 UTC

Identified - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Mar 31, 15:15 UTC

Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 31, 15:07 UTC

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Caseware SmartSync Cloud Service, Partial Outage for United States users

Resolved - This incident has been resolved.
Mar 27, 22:30 UTC

Identified - The source of the SmartSync Cloud Service Partial Outage for the United States has been identified and we have found a potential solution.
Mar 27, 21:59 UTC

Investigating - We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 27, 21:28 UTC

Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Major Outage for United States users

Resolved - Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 27, 21:29 UTC

Monitoring - Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 27, 19:27 UTC

Update - Continuing to investigate the outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Mar 27, 18:53 UTC

Investigating - We are experiencing a Major Outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock service(s) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 27, 18:43 UTC

Cloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 27, 10:35 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 27, 10:33 UTC

Investigating - We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 27, 09:41 UTC

Caseware Cloud Service Maintenance Notification Canada

Completed - The scheduled maintenance has been completed.
Mar 27, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 02:00 UTC

Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Canada region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions and Data Analytics.

The hours of maintenance window is a consolidated time of all the servers in the Canada region(s), hence it will not be a complete service outage for the entire scheduled time for individual regions.
Mar 18, 14:58 UTC

Caseware Cloud Service Maintenance Notification United States

Completed - The scheduled maintenance has been completed.
Mar 27, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 01:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Mar 26, 15:13 UTC

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Partial Outage for United States users

Resolved - Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 25, 15:52 UTC

Monitoring - Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 25, 15:22 UTC

Identified - The source of the Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock Partial Outage has been identified and we have found a potential solution.
Mar 25, 14:40 UTC

Investigating - We are experiencing a Partial Outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 25, 14:23 UTC

Mar 24, 2025

Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Partial Outage for United States users

Resolved - Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 24, 16:51 UTC

Monitoring - Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 24, 16:34 UTC

Identified - The source of the Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock Partial Outage has been identified and we have found a potential solution.
Mar 24, 16:18 UTC

Investigating - We are experiencing a Partial Outage of our Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 24, 15:25 UTC

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

Data Analytics Platform, Partial Outage for United States Users

Resolved - Data Analytics Platform - Imports Service, in the United States region(s) monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 21, 15:25 UTC

Monitoring - Data Analytics Platform - Imports Service, in the United States region(s) has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues.
We will continue to provide updates as necessary.
Mar 21, 15:12 UTC

Investigating - We are experiencing a partial outage of our Data Analytics Platform - Imports Service, in the United States region(s), preventing users from importing data. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour.
We apologize for any inconvenience.
Mar 21, 14:59 UTC

Mar 20, 2025

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States

Completed - The scheduled maintenance has been completed.
Mar 20, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 01:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Mar 19, 18:10 UTC

Mar 19, 2025

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific and Europe

Completed - The scheduled maintenance has been completed.
Mar 19, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Mar 19, 18:22 UTC

Cloud-based Engagement Solutions, Degraded Performance for Europe users

Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 19, 12:43 UTC

Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 19, 12:25 UTC

Identified - The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
Mar 19, 12:15 UTC

Investigating - We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 19, 11:39 UTC

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

All Systems Operational

Past Incidents

All Systems Operational

Related

Past Incidents