All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States May 2, 2026 07:00-07:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Apr 24, 2026 - 06:01 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific May 2, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Apr 24, 2026 - 06:04 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe May 2, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Apr 24, 2026 - 06:03 UTC
Apr 27, 2026

No incidents reported today.

Apr 26, 2026

No incidents reported.

Apr 25, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
Apr 25, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 17, 06:01 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
Apr 25, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 17:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 17, 06:02 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
Apr 25, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 17, 06:00 UTC
Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Apr 22, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 14:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Apr 21, 20:00 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Apr 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 04:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Apr 21, 20:00 UTC
Apr 21, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Apr 21, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Apr 21, 20:00 UTC
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
Apr 18, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 22:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 10, 06:02 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
Apr 18, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 10, 06:03 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
Apr 18, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 10, 06:00 UTC
Apr 17, 2026

No incidents reported.

Apr 16, 2026
SmartSync Cloud Service, Degraded Performance for United States users
Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Apr 16, 18:43 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Apr 16, 18:32 UTC
Identified - The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
Apr 16, 18:25 UTC
Investigating - We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Apr 16, 17:55 UTC
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026
Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users
Resolved - Cloud Connectors in Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Apr 13, 18:13 UTC
Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users
Resolved - Cloud Connectors in Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Apr 13, 18:11 UTC
Monitoring - Cloud Connectors in Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues.
Apr 13, 17:46 UTC
Update - We are continuing to work on a fix for this issue.
Apr 13, 17:09 UTC
Identified - Our engineering teams continue to work toward implementing a potential solution.
We will provide further updates as progress continues or once a resolution is available.
Apr 13, 16:16 UTC
Update - Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Apr 13, 15:14 UTC
Investigating - We are experiencing a Degraded Performance of Cloud Connectors for our Cloud-based Engagement Solutions affecting some products in the United States and Asia Pacific region(s).

Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Apr 13, 14:49 UTC
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