All Systems Operational
Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Caseware Cloud Service Maintenance Notification United States May 10, 2024 01:00-02:00 UTC
Please be advised that we will be performing scheduled maintenance to the Caseware Cloud Service in the United States Region.

Expected Impact: The Cloud services will be unavailable during the entire maintenance window. The primary service affected is SE.
Posted on May 04, 2024 - 01:53 UTC
Past Incidents
May 6, 2024

No incidents reported today.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
Caseware Cloud Service Performance Degradation for Users in United States
Resolved - The Caseware Cloud Service have been restored to normal operation in the United States region.
We thank you for your patience and understanding during the service disruption.
May 2, 19:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 18:55 UTC
Identified - The issue has been identified and a fix is being implemented.
May 2, 18:33 UTC
Update - We are continuing to investigate this issue.
May 2, 18:31 UTC
Investigating - We are currently experiencing performance degradation of our Caseware Cloud Service in the United States region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
May 2, 18:30 UTC
May 1, 2024
Caseware Cloud Service, SmartSync Cloud Service, SE Platform, Major Outage for Europe, United Kingdom users
Resolved - All services have been restored to normal operation in the Europe, United Kingdom region(s).
We thank you for your patience and understanding during the service disruption.
May 1, 10:29 UTC
Monitoring - All services have resumed normal activity in the Europe, United Kingdom region(s).
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
May 1, 10:17 UTC
Investigating - Experiencing a Major Outage of our Caseware Cloud Service, SmartSync Cloud Service, SE Platform in the Europe, United Kingdom region(s). We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 1, 09:38 UTC
Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

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