All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions ? Operational
Data Analytics Platform Operational
Sherlock ? Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Jun 5, 2025 12:00-15:00 UTC

Please note that we will be performing scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 30, 2025 - 21:36 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Jun 5, 2025 18:00-22:00 UTC

Please note that we will be performing scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 30, 2025 - 21:31 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Jun 6, 2025 01:00-05:00 UTC

Please note that we will be performing scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on May 30, 2025 - 21:19 UTC
Jun 1, 2025

No incidents reported today.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

May 27, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
May 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 21, 19:05 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
May 27, 06:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:57 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 27, 04:25 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
May 27, 04:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 02:25 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 27, 02:24 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
May 27, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 21, 18:58 UTC
May 26, 2025

No incidents reported.

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
May 23, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 03:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 21, 19:52 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
May 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 21, 19:48 UTC
May 22, 2025
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 15:01 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
May 21, 19:42 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
May 22, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 21, 18:42 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
May 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 21, 16:35 UTC
May 21, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
May 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
May 20, 20:09 UTC
May 20, 2025

No incidents reported.

May 19, 2025
SmartSync Cloud Service, Degraded Performance for United Kingdom users
Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
May 19, 16:05 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
May 19, 16:01 UTC
Update - Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
May 19, 15:42 UTC
Investigating - We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
May 19, 13:57 UTC
May 18, 2025

No incidents reported.

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