All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions ? Operational
Data Analytics Platform Operational
Sherlock ? Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Nov 12, 2025 23:00 - Nov 13, 2025 02:00 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Nov 06, 2025 - 04:06 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Nov 13, 2025 04:00-07:00 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period
Posted on Nov 06, 2025 - 04:10 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Nov 13, 2025 15:00-18:00 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Nov 06, 2025 - 04:00 UTC
Nov 6, 2025
Caseware Cloud Service Maintenance Notification Canada
Completed - The scheduled maintenance has been completed.
Nov 6, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:30 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Canada region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock. The scheduled time of the maintenance window is a consolidated time of all the servers in the Canada region(s), hence it will not be a complete service outage for the entire time for individual regions.
Nov 3, 21:28 UTC
Nov 5, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Nov 5, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 02:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 3, 21:07 UTC
Nov 4, 2025

No incidents reported.

Nov 3, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Nov 3, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 3, 20:54 UTC
Caseware Cloud Service Maintenance Notification Canada and United States
Completed - The scheduled maintenance has been completed.
Nov 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 03:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and Unites States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Oct 31, 07:00 UTC
Caseware Cloud Service Maintenance Notification Europe
Completed - The scheduled maintenance has been completed.
Nov 3, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 22:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.

The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Oct 31, 07:05 UTC
Nov 2, 2025
Caseware Cloud Service Maintenance Asia Pacific
Completed - The scheduled maintenance has been completed.
Nov 2, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 15:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.

The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Oct 31, 07:10 UTC
Nov 1, 2025

No incidents reported.

Oct 31, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Oct 31, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 30, 22:19 UTC
Oct 30, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Oct 30, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:15 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 30, 17:00 UTC
Cloud-based Engagement Solutions - Cloud Connector, Partial Outage, All Regions
Resolved - This incident has been resolved.
Oct 30, 00:05 UTC
Monitoring - Cloud-based Engagement Solutions in all regions have resumed normal activity.
We are continuing to monitor our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Oct 29, 21:41 UTC
Identified - The source of the partial outage for Caseware Cloud Connector in all regions has been identified,
Microsoft initiated the deployment and actively working.
An update will be provided within the hour.
We apologize for any inconvenience.
Oct 29, 20:02 UTC
Investigating - We are experiencing a partial outage for Caseware Cloud Connector in all regions.
Initial investigation indicates that these disruptions are related to an ongoing Microsoft outage, which is impacting connectivity and availability for Cloud Connector.

Our technical teams are actively monitoring the Microsoft incident and further updates will be provided as it becomes available.

We apologize for any inconvenience.
Oct 29, 15:45 UTC
Oct 29, 2025
Oct 28, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Oct 28, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud-based Engagement Solutions across the EU region within the Production environment.

Expected Impact: Cloud-based Engagement Solutions will be completely unavailable during the maintenance window. All other services will be available.
Action Required: We recommend that you save your work and log out of Caseware Cloud before the start of the maintenance period.

We regret any inconvenience this may cause.
Oct 25, 01:05 UTC
Oct 27, 2025
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Caseware Cloud Service Maintenance United States
Completed - The scheduled maintenance has been completed.
Oct 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the United States region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Oct 15, 01:37 UTC
Oct 23, 2025

No incidents reported.

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