All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 5, 2026

No incidents reported today.

Aug 4, 2026

Caseware Cloud Service, Partial Outage for United States users
Resolved - Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Aug 4, 16:11 UTC
Monitoring - Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 4, 15:50 UTC
Investigating - We are experiencing a Partial Outage of our Caseware Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 4, 15:30 UTC

Aug 3, 2026

Caseware Cloud Service Maintenance Notification - Asia Pacific
Completed - The scheduled maintenance has been completed.
Aug 3, 18:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 18:16 UTC
Scheduled - Please be advised that we will be performing a short maintenance to the Asia Pacific region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable.

The primary services affected are Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, and Sherlock.
Aug 3, 18:15 UTC
Caseware Cloud Service, Partial Outage for United States users
Resolved - Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Aug 3, 16:00 UTC
Monitoring - Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 3, 15:45 UTC
Investigating - We are experiencing a Partial Outage of our Caseware Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 3, 15:32 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Verity Service for Excel, Degraded Performance for Canada, Europe and United States users
Resolved - The issue affecting Verity Service in the Canada, Europe, and United States regions has been resolved.

The root cause was identified, and corrective actions were successfully implemented. Service has returned to normal operation, and our teams have confirmed stability across the affected regions.

We will continue to monitor the environment to ensure service remains healthy.

We apologize for any inconvenience and appreciate your patience throughout this incident.
Jul 30, 15:40 UTC
Monitoring - We are experiencing a Degraded Performance impacting Verity Service in Canada, Europe and United States region(s).

The root cause was identified, and corrective actions have been successfully implemented. Service has returned to normal operation, and we continue to monitor the environment to ensure stability.
An update will be provided within the hour.

We apologize for any inconvenience and appreciate your patience.
Jul 30, 15:19 UTC
Identified - We are experiencing a Degraded Performance impacting Verity Service in Canada, Europe and United States region(s).

The root cause has been identified, and our teams are actively working on remediation efforts to restore service stability.

An update will be provided within the hour.

We apologize for any inconvenience and appreciate your patience.
Jul 30, 15:04 UTC
Investigating - We are experiencing a Degraded Performance impacting Verity Service for Excel in Canada, Europe and United States region(s). Our teams are actively investigating the issue, identifying the root cause, and implementing the necessary corrective actions. An update will be provided within the hour.
Jul 30, 14:04 UTC
Caseware Cloud Service Maintenance Notification - Asia Pacific
Completed - The scheduled maintenance has been completed.
Jul 30, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 29, 18:55 UTC
Scheduled - Please be advised that we will be performing a short maintenance to the Asia Pacific region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable.
The primary services affected are Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, and Sherlock.
Jul 29, 18:06 UTC
Caseware Cloud Service Maintenance Notification - United States, Canada and Europe
Completed - The scheduled maintenance has been completed.
Jul 30, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 29, 21:29 UTC
Scheduled - Please be advised that we will be performing a short maintenance to the United States, Canada and Europe region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable.
The primary services affected are Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, and Sherlock.
Jul 29, 18:07 UTC

Jul 29, 2026

Caseware Cloud Service Maintenance Notification - Europe
Completed - The scheduled maintenance has been completed.
Jul 29, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 21:00 UTC
Scheduled - Please be advised that we will be performing a short maintenance to the Europe region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable.
The primary services affected are Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, and Sherlock.
Jul 29, 18:56 UTC

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

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