All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific Sep 2, 2026 19:00-20:00 UTC

Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Posted on Sep 02, 2026 - 17:44 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Sep 3, 2026 14:00-17:00 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 01, 2026 - 23:29 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Sep 3, 2026 22:00 - Sep 4, 2026 01:00 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 01, 2026 - 23:35 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Sep 4, 2026 03:00-06:00 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period
Posted on Sep 01, 2026 - 23:39 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Sep 12, 2026 07:00-07:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 01, 2026 - 15:37 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Sep 12, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 01, 2026 - 15:39 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Sep 12, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 01, 2026 - 15:38 UTC
Sep 2, 2026

No incidents reported today.

Sep 1, 2026
Caseware Cloud Service, Degraded Performance for Australian users
Resolved - The Cloud Financials application has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Sep 1, 23:44 UTC
Monitoring - The Cloud Financials application has resumed normal activity for Australian users.

We are actively monitoring the service to ensure there are no residual issues. We will continue to monitor the situation and provide further updates as necessary.
Sep 1, 23:23 UTC
Investigating - We are currently aware of an issue affecting the Cloud Financials application where users may receive a “License expired” error message when attempting to access the application, despite the license being valid and not expired.

Our team is actively investigating the issue and working to restore normal access as quickly as possible. We apologize for the disruption and appreciate your patience while we work through this.

We will provide a further update once more information is available.
Sep 1, 22:58 UTC
Aug 31, 2026
SmartSync Cloud Service, Partial Outage for United States users
Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Aug 31, 19:31 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Aug 31, 19:23 UTC
Investigating - We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Aug 31, 18:55 UTC
Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026
Caseware Cloud Service Maintenance Notification United States
Completed - The scheduled maintenance has been completed.
Aug 21, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the United States region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions and Cloud Platform.

The scheduled time of the maintenance window is a consolidated time of all the servers in the United States region(s), hence it will not be a complete service outage for the entire time for the regions.
Aug 20, 21:53 UTC
Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage