All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions ? Operational
Data Analytics Platform Operational
Sherlock ? Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 17, 2025

No incidents reported today.

Sep 16, 2025
Cloud-based Engagement Solutions, Degraded Performance, United States
Resolved - Incident Resolved.
We apologize for any inconvenience.
Sep 16, 16:14 UTC
Monitoring - Risk Library for Cloud-based Engagement Solutions in the United States region(s) has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 16, 16:05 UTC
Identified - The source of the Degraded Performance of the Risk Library for our Cloud-based Engagement Solutions affecting some products in the United States region(s), has been identified and we have found a potential solution.

We apologize for any inconvenience.
Sep 16, 15:58 UTC
Investigating - We are experiencing a Degraded Performance of the Risk Library for our Cloud-based Engagement Solutions affecting some products in the United States region(s).

Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Sep 16, 15:49 UTC
Data Analytics Platform, Partial Outage, General Ledger & Subledger imports are down in US Prod
Resolved - General Ledger & Subledger imports are down in US Prod
Sep 16, 00:00 UTC
Monitoring - General Ledger & Subledger imports are down in US Prod
Sep 15, 23:42 UTC
Identified - General Ledger & Subledger imports are down in US Prod
Sep 15, 23:18 UTC
Investigating - General Ledger & Subledger imports are down in US Prod
Sep 15, 23:04 UTC
Sep 15, 2025
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Cloud-based Engagement Solutions, Partial Outage for Europe, United Kingdom users
Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Sep 12, 15:54 UTC
Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 12, 15:48 UTC
Identified - The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
Sep 12, 15:45 UTC
Investigating - Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
Sep 12, 15:22 UTC
Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 12, 14:44 UTC
Investigating - We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Sep 12, 14:35 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Sep 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Sep 11, 21:19 UTC
Sep 11, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific and Europe
Completed - The scheduled maintenance has been completed.
Sep 11, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:06 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Sep 11, 21:05 UTC
Sep 10, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions and Data Analytics Platform - United States
Completed - The scheduled maintenance has been completed.
Sep 10, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the United States region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions and Data Analytics Platform. The hours of maintenance window is a consolidated time of all the servers in the United States region(s), hence it will not be a complete service outage for the entire scheduled time for individual regions.
Sep 9, 19:00 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Sep 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 28, 21:23 UTC
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