All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 10, 2026

No incidents reported today.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Jan 7, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:30 UTC
Scheduled - Please note that we will perform a scheduled maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jan 7, 14:55 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Jan 7, 04:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 02:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jan 6, 21:08 UTC
Jan 6, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Jan 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 15:00 UTC
Scheduled - Please note that we will perform a scheduled maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jan 5, 19:36 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Jan 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 02:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jan 5, 19:44 UTC
Jan 5, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Jan 5, 23:55 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 5, 23:46 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 5, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 22:00 UTC
Scheduled - We have scheduled planned maintenance for the Cloud-based Engagement Solutions Server to enhance system performance and reliability. During this maintenance window, all applications will be unavailable for the entire duration.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Dec 22, 20:19 UTC
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Dec 30, 04:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 03:00 UTC
Scheduled - Expected Impact: Brief intermittent service interruptions

We have scheduled planned maintenance for the Cloud-based Engagement Solutions Server to enhance system performance and reliability. During this maintenance window, you may experience brief intermittent service interruptions lasting only a few minutes at a time.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Dec 22, 20:15 UTC
Dec 29, 2025

No incidents reported.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

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