All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Mar 28, 2026 07:00-07:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Mar 20, 2026 - 18:19 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Mar 28, 2026 17:00-17:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Mar 20, 2026 - 07:04 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Mar 28, 2026 22:00-22:30 UTC

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Mar 20, 2026 - 07:02 UTC
Mar 23, 2026

No incidents reported today.

Mar 22, 2026

No incidents reported.

Mar 21, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
Mar 21, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Mar 9, 16:33 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
Mar 21, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Mar 9, 16:32 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
Mar 21, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Mar 9, 16:31 UTC
Mar 20, 2026
Caseware Cloud Service, Partial Outage for Canada users
Resolved - This incident has been resolved.
Mar 20, 09:00 UTC
Monitoring - Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 20, 08:57 UTC
Investigating - We are experiencing a Partial Outage of our Caseware Cloud Service in the Canada region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 20, 08:30 UTC
Mar 19, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Mar 19, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 14:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Mar 19, 01:50 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Mar 19, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Mar 18, 19:02 UTC
Mar 18, 2026

No incidents reported.

Mar 17, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Mar 17, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 05:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Mar 16, 15:41 UTC
Mar 16, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Mar 16, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 18:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Mar 16, 15:41 UTC
SmartSync Cloud Service, Degraded Performance for Europe users
Resolved - SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 16, 12:29 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 16, 12:19 UTC
Investigating - We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 16, 10:10 UTC
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
Mar 14, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Mar 9, 16:27 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
Mar 14, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 17:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Mar 9, 16:26 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
Mar 14, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 9, 16:33 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.

Expected Impact: SmartSync Cloud services will be affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Mar 9, 16:25 UTC
Mar 13, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Mar 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 02:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Mar 12, 17:20 UTC
Mar 12, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Mar 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Mar 12, 17:20 UTC
Mar 11, 2026
Caseware Cloud Service Partial Outage for Asia Pacific users | SSO login failures
Resolved - Caseware Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Mar 11, 23:00 UTC
Update - Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Status: monitoring
Mar 11, 22:45 UTC
Monitoring - Caseware Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Mar 11, 22:30 UTC
Investigating - Experiencing a Partial Outage of our Caseware Cloud service in the Asia Pacific Region for those who tries to login to SSO. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Mar 11, 21:45 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Mar 11, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 05:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Mar 9, 15:53 UTC
Mar 10, 2026

No incidents reported.

Mar 9, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Mar 9, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 18:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Mar 9, 15:35 UTC
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