All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 25, 2026

No incidents reported today.

Jan 24, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has completed.
Jan 24, 01:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jan 23, 01:18 UTC
Jan 23, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Jan 23, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:30 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Jan 22, 20:01 UTC
Jan 22, 2026
Cloud-based Engagement Solutions, Degraded Performance for United States users
Resolved - Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Jan 22, 21:46 UTC
Monitoring - Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jan 22, 21:28 UTC
Investigating - We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Jan 22, 21:14 UTC
Jan 21, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Jan 21, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 02:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jan 20, 01:56 UTC
Jan 20, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Jan 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 15:00 UTC
Scheduled - Please note that we will perform a scheduled maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jan 20, 01:59 UTC
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Jan 15, 23:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:25 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Jan 15, 22:23 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 21:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.
Jan 15, 18:00 UTC
Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

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