All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
AnalyticsAI (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
AnalyticsAI (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
AnalyticsAI (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
AnalyticsAI (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
AnalyticsAI (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 17, 2021

No incidents reported today.

Apr 16, 2021
SE Platform Partial Outage for Users in Canada
Resolved - The Canada SE Platform has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Apr 16, 09:15 UTC
Monitoring - SE Platform has resumed normal activity in Canada.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Apr 16, 08:45 UTC
Investigating - We are currently experiencing a partial outage of our SE Platform in Canada. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Apr 16, 07:51 UTC
SE Platform Upgrade (CA)
Completed - The scheduled maintenance has been completed.
Apr 16, 05:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:18 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2021-03 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Apr 16, 04:16 UTC
Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021
CaseWare Cloud Service Maintenance Notification ( US 1 )
Completed - The scheduled maintenance has been completed.
Apr 13, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 02:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in the region US 1.

Expected Impact: All SmartSync Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Apr 12, 14:26 UTC
CaseWare Cloud Service Maintenance Notification ( Europe 11 )
Completed - The scheduled maintenance has been completed.
Apr 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in the region Europe 11.

Expected Impact: All SmartSync Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Apr 9, 15:00 UTC
Apr 12, 2021
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
SmartSync Cloud Service Degraded Performance for Users in South Africa
Resolved - The South Africa SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.

We thank you for your patience and understanding during the service disruption.
Apr 8, 12:03 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in South Africa.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Apr 8, 11:42 UTC
Update - We continue to investigate the service disruption to our SmartSync Cloud Service in South Africa.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Apr 8, 11:33 UTC
Update - We continue to investigate the service disruption to our SmartSync Cloud Service in South Africa.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Apr 8, 10:35 UTC
Investigating - We are currently experiencing a service disruption of our SmartSync Cloud Service in South Africa.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Apr 8, 09:41 UTC
Apr 7, 2021
CaseWare Cloud Service Maintenance Notification ( Europe 11 )
Completed - The scheduled maintenance has been completed.
Apr 7, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:02 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 11.

Expected Impact: All SmartSync Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Apr 7, 14:38 UTC
CaseWare Cloud Service Maintenance Notification ( Europe 6 (Africa) )
Completed - The scheduled maintenance has been completed.
Apr 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:06 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region Europe 6 (Africa).

Expected Impact: All SmartSync Cloud Services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Apr 5, 17:49 UTC
Apr 6, 2021
CaseWare Cloud Service Maintenance Notification ( US 1 )
Completed - The scheduled maintenance has been completed.
Apr 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 02:30 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service in region US 1.

Expected Impact: All SmartSync Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Apr 5, 17:27 UTC
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

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