All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) ? Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) ? Operational
SmartSync Cloud Service (CA) ? Operational
SE Platform (CA) ? Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) ? Operational
United Kingdom (UK) Operational
CaseWare Cloud Service (UK) ? Operational
SmartSync Cloud Service (UK) ? Operational
SE Platform (UK) ? Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020
Completed - Deployment has been delayed, a potential issue pertaining to formulas within procedures is being investigated.
Oct 28, 21:57 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-09 for the US region.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 27, 18:16 UTC
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service.

Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 26, 14:11 UTC
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service.

Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 26, 14:10 UTC
Oct 27, 2020
Completed - The scheduled maintenance has been completed.
Oct 27, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 14:00 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service.

Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 26, 14:07 UTC
Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Completed - The scheduled maintenance has been completed.
Oct 23, 04:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 03:05 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-09 for region EU.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 23, 03:04 UTC
Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 16:00 UTC
Scheduled - We will be performing scheduled maintenance on the Cloud Engagement servers in the AP region.


Expected Impact: Products on the Cloud Engagement Servers will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 6, 14:16 UTC
Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 UTC
Scheduled - We will be performing scheduled maintenance on the Cloud Engagement servers in the EU and UK regions.


Expected Impact: Products on the Cloud Engagement Servers will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 6, 14:16 UTC
Completed - The scheduled maintenance has been completed.
Oct 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 01:00 UTC
Scheduled - We will be performing scheduled maintenance on the Cloud Engagement servers in the US region.


Expected Impact: Products on the Cloud Engagement Servers will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 6, 14:16 UTC
Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 05:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:05 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service.

Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 19, 20:47 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 04:00 UTC
Scheduled - We will be performing scheduled maintenance on the Cloud Engagement servers in the CA region.


Expected Impact: Products on the Cloud Engagement Servers will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 6, 14:05 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 04:01 UTC
Scheduled - We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service.

Expected Impact: All SmartSync Cloud services will be unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 19, 23:35 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 05:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:18 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-09 for region CA.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 17, 04:17 UTC
Oct 16, 2020
Resolved - The CaseWare Cloud Service has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Oct 16, 14:40 UTC
Monitoring - CaseWare Cloud Service has resumed normal activity in Europe.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Oct 16, 14:15 UTC
Update - We continue to investigate the partial outage of our CaseWare Cloud Service in Europe.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Oct 16, 13:55 UTC
Update - We continue to investigate the partial outage of our CaseWare Cloud Service in Europe region.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Oct 16, 12:57 UTC
Investigating - We are currently experiencing a partial outage of our CaseWare Cloud Service in Europe. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Oct 16, 12:37 UTC
Resolved - Import Service / SE Platform has been restored to normal operation for all regions.

We thank you for your patience and understanding during the service disruption.
Oct 16, 01:58 UTC
Monitoring - Import Service / SE Platform has resumed normal activity in all regions.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Oct 16, 01:43 UTC
Update - We continue to investigate the partial outage of our Import Service / SE Platform in all regions.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Oct 16, 00:53 UTC
Investigating - We are currently experiencing a partial outage of our Import Service / SE Platform in all regions. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Oct 15, 23:54 UTC
Oct 15, 2020
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade CaseWare SE Platform to 2020-09 for Canada region.

System(s) Affected: There will be a staged roll-out of this upgrade.

Expected Impact: SE Platform will be unavailable during this update and there may be service interruptions to other CaseWare Cloud Services during this time.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 13, 21:27 UTC