Service Under Maintenance

Asia Pacific (AP) Under Maintenance
Caseware Cloud Service Under Maintenance
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Under Maintenance
Caseware Cloud Service Under Maintenance
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Europe (EU) Under Maintenance
Caseware Cloud Service Under Maintenance
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United Kingdom (UK) Under Maintenance
Caseware Cloud Service Under Maintenance
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Under Maintenance
Caseware Cloud Service Under Maintenance
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification Europe Nov 9, 2026 20:30-21:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 05, 2026 - 16:30 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Europe region, Production environment.\nExpected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Cloud Platform. The scheduled time of the maintenance window is a consolidated time of all the servers in the Europe region, hence it will not be a complete service outage for the entire time for individual regions.
Nov 05, 2026 - 15:39 UTC

Caseware Cloud Service Maintenance Notification United States Nov 10, 2026 08:00-08:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 05, 2026 - 16:30 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the United States region, Production environment.\nExpected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Cloud Platform. The scheduled time of the maintenance window is a consolidated time of all the servers in the United States region, hence it will not be a complete service outage for the entire time for individual regions.
Nov 05, 2026 - 15:39 UTC

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific Nov 11, 2026 16:00-17:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 05, 2026 - 16:37 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Nov 04, 2026 - 22:08 UTC

Nov 6, 2026

Caseware Cloud Service Maintenance Notification Canada
Completed - The scheduled maintenance has been completed.
Nov 6, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 5, 16:29 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Canada region, Production environment.\nExpected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Cloud Platform. The scheduled time of the maintenance window is a consolidated time of all the servers in the Canada region, hence it will not be a complete service outage for the entire time for individual regions.
Nov 5, 15:39 UTC

Nov 5, 2026

Caseware Cloud Service Maintenance Notification Asia Pacific
Completed - The scheduled maintenance has been completed.
Nov 5, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 5, 16:22 UTC
Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the Asia Pacific region, Production environment.\nExpected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock, Cloud Platform. The scheduled time of the maintenance window is a consolidated time of all the servers in the Asia Pacific region, hence it will not be a complete service outage for the entire time for individual regions.
Nov 5, 15:39 UTC

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
Completed - The scheduled maintenance has been completed.
Nov 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 04:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Maintenance Window: Monday Nov 2, 23:00-02:00 EST (04:00-07:00 UTC next day).

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Oct 29, 21:46 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
Nov 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 23:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe and United Kingdom regions, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Maintenance Window: Monday Nov 2, 18:00-21:00 EST (23:00-02:00 UTC next day).

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Oct 29, 21:45 UTC

Nov 2, 2026

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
Nov 2, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 15:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Maintenance Window: Monday Nov 2, 10:00-13:00 EST (15:00-18:00 UTC).

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Oct 29, 21:45 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Cloud-based Engagement Solutions, Performance Degradation for all regions
Resolved - This incident has been resolved.
Oct 29, 18:49 UTC
Monitoring - The fix has now been successfully implemented across all impacted regions and we are monitoring the results.
Oct 29, 17:22 UTC
Update - Our teams continue to actively work towards resolving the issue. The fix has now been applied to the EU region and is currently being applied across the remaining impacted regions. We appreciate your continued patience and will provide further updates as progress is made.
Oct 29, 17:03 UTC
Update - Our teams remain actively engaged and continue to work on the fix. We will provide a further update as more information becomes available.
Oct 29, 15:41 UTC
Update - Our teams continue to actively work on the fix and are progressing towards resolving the issue. We will provide a further update as progress is made.
Oct 29, 13:49 UTC
Identified - The issue has been identified and it's scoped only to some specific scenarios in which the dimensions tags are requested. A fix is currently being worked on and will be applied in the following hours. We apologize for any inconvenience.
Oct 29, 12:15 UTC
Investigating - We are investigating an issue affecting the dimensions functionality.
Our teams are actively working, and implementing the necessary corrective actions.
An update will be provided within the hour.
Oct 29, 11:25 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Oct 29, 05:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 04:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 22, 22:41 UTC

Oct 28, 2026

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Oct 28, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 26, 23:47 UTC
Cloud-based Engagement Solutions, Degraded Performance for United States users
Resolved - DAS forms monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Oct 28, 14:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 14:28 UTC
Investigating - We are investigating an issue affecting DAS Forms that are not loading properly.
Our teams are actively working, and implementing the necessary corrective actions.
An update will be provided within the hour.
Oct 28, 14:04 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 26, 23:42 UTC

Oct 27, 2026

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Oct 27, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 17:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Oct 26, 23:38 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Oct 27, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 26, 23:14 UTC

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Data Analytics, Degraded Performance for Canada, Europe and United States
Resolved - This incident has been resolved.
Oct 23, 18:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 18:18 UTC
Update - We are still implementing the fix.

Our teams are actively working to restore normal functionality, and we will provide another update within the next hour.
Oct 23, 17:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 16:44 UTC
Investigating - We are investigating an issue affecting access to GL transaction data within engagements across multiple regions. Some users may be unable to access the Transactions page, transaction detail links, or related transaction information. GL data imports are not affected.

Our teams are actively working to restore normal functionality.
We will provide another update within the next hour.
Oct 23, 16:42 UTC
Caseware Cloud Service, Major Outage for Canada users
Resolved - This incident has been resolved.
Oct 23, 15:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 15:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 14:56 UTC
Update - We are continuing to investigate this issue.
Oct 23, 14:49 UTC
Investigating - We are experiencing a Major Outage of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Oct 23, 14:48 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 22, 22:50 UTC
Incident History Powered by Atlassian Statuspage