CaseWare Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

CaseWare Cloud Service (AP) Operational

SmartSync Cloud Service (AP) Operational

SE Platform (AP) Operational

AnalyticsAI (AP) Operational

Canada (CA) Operational

CaseWare Cloud Service (CA) Operational

SmartSync Cloud Service (CA) Operational

SE Platform (CA) Operational

AnalyticsAI (CA) Operational

Europe (EU) Operational

CaseWare Cloud Service (EU) Operational

SmartSync Cloud Service (EU) Operational

SE Platform (EU) Operational

AnalyticsAI (EU) Operational

United Kingdom (UK) Operational

CaseWare Cloud Service (UK) Operational

SmartSync Cloud Service (UK) Operational

SE Platform (UK) Operational

AnalyticsAI (UK) Operational

United States (US) Operational

CaseWare Cloud Service (US) Operational

SmartSync Cloud Service (US) Operational

SE Platform (US) Operational

AnalyticsAI (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 26, 2021

No incidents reported today.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

CaseWare Cloud Service Maintenance Notification (all EU Servers)

Completed - The scheduled maintenance has been completed.
Oct 24, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 19:03 UTC

Scheduled - We will be performing an emergency maintenance to the CaseWare Cloud Service in the regions Europe 1 / Europe 2 / Europe 3 - Africa / Europe 4 - Africa / Europe 5 - Netherlands / Europe 6 - Africa / Europe 7 - Netherlands / Europe 8 - Germany / Europe 9 - Netherlands / Europe 10 / Europe 11 / Europe 12 - Africa / Europe 13.

Expected Impact: All CaseWare Cloud services will be unavailable in the individual firm only for approximately 2 to 15 minutes during the maintenance window. The total of 7 hours window is a consolidated duration of all the firms..

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 22, 18:21 UTC

Oct 23, 2021

Oct 22, 2021

SE Platform Partial Outage for Users in Australia

Resolved - The Australia SE Platform has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Oct 22, 04:14 UTC

Monitoring - SE Platform has resumed normal activity in the Australia region.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Oct 22, 04:01 UTC

Investigating - We are currently experiencing a partial outage of our SE Platform in the Australia region. We are working to identify the root cause and determine the necessary corrective actions.

An update will be provided within the hour.
Oct 22, 03:44 UTC

Oct 21, 2021

CaseWare Cloud Service Upgrade Notification ( United Kingdom 1 / United Kingdom 2 / United Kingdom 3 / United Kingdom 4 / United Kingdom 5 )

Completed - The scheduled maintenance has been completed.
Oct 21, 02:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.2 for the Region United Kingdom 1 / United Kingdom 2 / United Kingdom 3 / United Kingdom 4 / United Kingdom 5.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 14, 16:22 UTC

Oct 20, 2021

CaseWare Cloud Service Upgrade Notification ( all EU Servers)

Completed - The scheduled maintenance has been completed.
Oct 20, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.2 for the regions Europe 1 / Europe 2 / Europe 3 - Africa / Europe 4 - Africa / Europe 5 - Netherlands / Europe 6 - Africa / Europe 7 - Netherlands / Europe 8 - Germany / Europe 9 - Netherlands / Europe 10 / Europe 11 / Europe 12 - Africa / Europe 13.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window. Each server will take only 30 minutes to 45 minutes for maintenance. The total maintenance window duration is a consolidated time of all the servers.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 14, 16:19 UTC

Oct 19, 2021

CaseWare Cloud Service Degraded Performance for Users in Netherlands and UK

Resolved - The Netherlands/UK CaseWare Cloud Service has been restored to normal operation.

We thank you for your patience and understanding during the service disruption.
Oct 19, 14:30 UTC

Update - We are actively monitoring our systems to ensure that there are no residual issues.

An update will be provided within the hour.
Oct 19, 13:31 UTC

Update - We are continuing to monitor for further issues. We will provide the next update at 13:30 UTC.
Oct 19, 11:47 UTC

Monitoring - CaseWare Cloud Service has resumed normal activity in the Netherlands and United Kingdom.

We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Oct 19, 11:32 UTC

Update - We continue to investigate the service disruption to our CaseWare Cloud Service in the Netherlands and United Kingdom.

No additional information is available at this time but we will continue to keep you informed as new information becomes available.
Oct 19, 10:30 UTC

Update - This issue is also affecting users in United Kingdom.
Oct 19, 09:48 UTC

Investigating - We are currently experiencing a service disruption of our CaseWare Cloud Service in the Netherlands region. We are working to identify the root cause and determine the necessary corrective actions.

Until we are able to resolve this issue users might experience slow performance while working within CaseWare Cloud.
An update will be provided within the hour.
Oct 19, 09:32 UTC

CaseWare Cloud Service Upgrade Notification ( United States 1 / United States 2 / United States 3 / United States 4 )

Completed - The scheduled maintenance has been completed.
Oct 19, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:04 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.2 for the regions United States 1 / United States 2 / United States 3 / United States 4.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 14, 16:11 UTC

CaseWare Cloud Service Upgrade Notification ( Canada 1 )

Completed - The scheduled maintenance has been completed.
Oct 19, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 03:00 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.2 for the Region Canada 1.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 14, 16:05 UTC

Oct 18, 2021

CaseWare Cloud Service Upgrade Notification ( Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3 / Asia Pacific 4 )

Completed - The scheduled maintenance has been completed.
Oct 18, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:30 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.2 for the Regions Asia Pacific 1 / Asia Pacific 2 / Asia Pacific 3 / Asia Pacific 4.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 14, 16:03 UTC

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

CaseWare Cloud Service Upgrade Notification ( Canada 2 )

Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:01 UTC

Scheduled - We will be performing scheduled maintenance to upgrade CaseWare Cloud Service to Cloud 31.2 for region Canada 2.

System(s) Affected: There will be a staged roll-out of this upgrade. Affected customers have been notified separately.

Expected Impact: All CaseWare Cloud services will be unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Oct 7, 14:22 UTC

Oct 12, 2021

No incidents reported.