Data Analytics, Degraded Performance for Canada, Europe and United States
Update - We are still implementing the fix.

Our teams are actively working to restore normal functionality, and we will provide another update within the next hour.
Oct 23, 2026 - 17:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 2026 - 16:44 UTC
Investigating - We are investigating an issue affecting access to GL transaction data within engagements across multiple regions. Some users may be unable to access the Transactions page, transaction detail links, or related transaction information. GL data imports are not affected.

Our teams are actively working to restore normal functionality.
We will provide another update within the next hour.
Oct 23, 2026 - 16:42 UTC
Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
Canada (CA) Degraded Performance
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Degraded Performance
Sherlock Operational
Extractly Operational
Europe (EU) Degraded Performance
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Degraded Performance
Sherlock Operational
Extractly Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock Operational
Extractly Operational
United States (US) Degraded Performance
Caseware Cloud Service Operational
SmartSync Cloud Service Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Degraded Performance
Sherlock Operational
Extractly Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada Oct 29, 2026 04:00-05:30 UTC

Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Posted on Oct 22, 2026 - 22:41 UTC

Oct 23, 2026

Caseware Cloud Service, Major Outage for Canada users
Resolved - This incident has been resolved.
Oct 23, 15:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 15:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 23, 14:56 UTC
Update - We are continuing to investigate this issue.
Oct 23, 14:49 UTC
Investigating - We are experiencing a Major Outage of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Oct 23, 14:48 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 22, 22:50 UTC

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Oct 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Oct 15, 18:28 UTC

Oct 15, 2026

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific and Europe
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific and Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be unavailable during the maintenance window. All other services will be available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to improve our services.
Oct 15, 18:25 UTC
Cloud-based Engagement Solutions, Degraded Performance for United States users
Resolved - This incident has been resolved.
Oct 15, 18:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 18:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 18:19 UTC
Update - We are continuing to investigate this issue.
Oct 15, 17:50 UTC
Investigating - We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files.

Our teams are actively working, and implementing the necessary corrective actions.
An update will be provided within the hour.
Oct 15, 17:46 UTC

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Cloud-based Engagement Solutions, Degraded Performance for Europe
Resolved - This incident has been resolved.
Oct 13, 14:35 UTC
Monitoring - The issue is no longer impacting our services. We will continue to monitor the systems and apply the necessary preventive measures.
Oct 13, 11:45 UTC
Investigating - We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions for Europe.
Our teams are actively working, and implementing the necessary corrective actions.
An update will be provided within the hour.
Oct 13, 11:17 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Caseware Cloud Service Maintenance Notification Canada and United States
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 UTC
Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Sep 29, 22:38 UTC
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