All Systems Operational

Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions ? Operational
Data Analytics Platform Operational
Sherlock ? Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
Cloud-based Engagement Solutions Operational
Data Analytics Platform Operational
Sherlock ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Jul 2, 2025 11:00-15:00 UTC

Please note that we will be performing scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 27, 2025 - 01:24 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Jul 2, 2025 18:00-22:00 UTC

Please note that we will be performing scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 27, 2025 - 01:38 UTC

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Jul 3, 2025 01:00-05:00 UTC

Please note that we will be performing scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Jun 27, 2025 - 01:14 UTC
Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - United States
Completed - The scheduled maintenance has been completed.
Jun 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 03:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the United States regions, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 19, 06:31 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States
Completed - The scheduled maintenance has been completed.
Jun 25, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 01:01 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 24, 23:30 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe
Completed - The scheduled maintenance has been completed.
Jun 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 19, 06:21 UTC
Jun 24, 2025
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific
Completed - The scheduled maintenance has been completed.
Jun 24, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 19, 06:11 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Jun 24, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 23, 14:21 UTC
Jun 23, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe
Completed - The scheduled maintenance has been completed.
Jun 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 21:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 18, 09:25 UTC
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada
Completed - The scheduled maintenance has been completed.
Jun 20, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 03:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada region, Production Environment.

Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Jun 19, 05:57 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - United States
Completed - The scheduled maintenance has been completed.
Jun 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 16, 22:32 UTC
Jun 19, 2025

No incidents reported.

Jun 18, 2025
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific
Completed - The scheduled maintenance has been completed.
Jun 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 14:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 16, 22:21 UTC
Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada
Completed - The scheduled maintenance has been completed.
Jun 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 01:00 UTC
Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Jun 16, 21:47 UTC
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