CaseWare Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

CaseWare Cloud Service (AP)

Operational

SmartSync Cloud Service (AP)

Operational

AnalyticsAI (AP)

Operational

SE Platform (AP) Operational

Canada (CA) Operational

CaseWare Cloud Service (CA)

Operational

SmartSync Cloud Service (CA)

Operational

AnalyticsAI (CA)

Operational

SE Platform (CA) Operational

Europe (EU) Operational

CaseWare Cloud Service (EU)

Operational

SmartSync Cloud Service (EU)

Operational

AnalyticsAI (EU)

Operational

SE Platform (EU) Operational

United Kingdom (UK) Operational

CaseWare Cloud Service (UK)

Operational

SmartSync Cloud Service (UK)

Operational

SE Platform (UK)

Operational

AnalyticsAI (UK)

Operational

United States (US) Operational

CaseWare Cloud Service (US)

Operational

SmartSync Cloud Service (US)

Operational

SE Platform (US)

Operational

AnalyticsAI (US)

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Caseware Cloud Service Maintenance Notification Asia Pacific Oct 2, 2023 14:00-16:00 UTC

We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in Asia Pacific region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 27, 2023 - 21:52 UTC

Caseware Cloud Service Maintenance Notification Canada and United States Oct 3, 2023 02:00-05:00 UTC

We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in Canada and United States regions, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 27, 2023 - 21:52 UTC

CaseWare Cloud Service Maintenance Notification Europe Oct 3, 2023 21:00 - Oct 4, 2023 00:00 UTC

We will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in Europe region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 27, 2023 - 21:52 UTC

Past Incidents

Oct 1, 2023

No incidents reported today.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

SE Platform Partial Outage for Users in Europe

Resolved - The Europe SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Sep 27, 12:34 UTC

Monitoring - SE Platform has resumed normal activity in the Europe region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 27, 10:41 UTC

Investigating - We are currently experiencing a partial outage of our SE Platform in the Europe region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Sep 27, 10:10 UTC

Sep 26, 2023

SE Platform partial outage for Users in UK and EU

Resolved - The EU and UK SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Sep 26, 17:06 UTC

Monitoring - SE Platform has resumed normal activity in the EU and UK region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 26, 14:17 UTC

Update - We are currently experiencing a partial outage of our SE Platform in the EU and UK region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Sep 26, 14:02 UTC

Investigating - We are currently experiencing a service disruption of our SE Platform in the EU and UK region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Sep 26, 13:50 UTC

SE Platform Partial Outage for Users in EU and UK region

Resolved - The SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Sep 26, 11:30 UTC

Investigating - We are currently experiencing a partial outage of our SE Platform in the EU and UK region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Sep 26, 10:01 UTC

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Caseware Cloud Service Maintenance Notification Canada and United States Regions

Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:00 UTC

Scheduled - Please be aware that we will be performing scheduled infrastructure upgrade to the CaseWare Cloud Service in Canada and United States regions.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Papers.

The hours of the maintenance window is a consolidated time of all the servers in Canada and United States regions. The service will be intermittently affected only a short period during the patch upgrade to each region specific server.
For impact precision to all areas a shorter maintenance window notification will be displayed in local time format during the login process to Caseware Cloud.
Sep 14, 17:02 UTC

Sep 21, 2023

CaseWare Cloud Service Maintenance Notification Europe Region

Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 UTC

Scheduled - Please be aware that we will be performing scheduled infrastructure upgrade to the CaseWare Cloud Service in Europe region.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Papers.

The hours of the maintenance window is a consolidated time of all the servers in Europe region. The service will be intermittently affected only a short period during the patch upgrade to each region specific server.
For impact precision to all areas a shorter maintenance window notification will be displayed in local time format during the login process to Caseware Cloud.
Sep 14, 16:58 UTC

Caseware Cloud, SE, Working paper Outage for all Users

Resolved - Caseware product's have been restored to normal operation. You should now be able to work with Caseware products normally and without incident.
We thank you for your patience and understanding during the service disruption.
Sep 21, 14:47 UTC

Monitoring - Caseware products have resumed normal activity in the all region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Sep 21, 14:31 UTC

Update - We are continuing to investigate this issue.
Sep 21, 13:30 UTC

Update - We are currently experiencing an outage of our all Platforms in all regions. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Sep 21, 13:12 UTC

Investigating - We are currently experiencing an outage of our All Products in the All region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Sep 21, 12:32 UTC

Sep 20, 2023

CaseWare Cloud Service Maintenance Notification - Germany and Africa Regions

Completed - The scheduled maintenance has been completed.
Sep 20, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 UTC

Scheduled - Please be aware that we will be performing scheduled infrastructure upgrade to the CaseWare Cloud Service in Germany and Africa regions.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Papers.

The hours of the maintenance window is a consolidated time of all the servers in Germany and Africa regions. The service will be intermittently affected only a short period during the patch upgrade to each region specific server.
For impact precision to all areas a shorter maintenance window notification will be displayed in local time format during the login process to Caseware Cloud.
Sep 14, 16:55 UTC

Caseware Cloud Service Maintenance Notification Canada and United States

Completed - The scheduled maintenance has been completed.
Sep 20, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 03:02 UTC

Scheduled - Please be advised that we will be performing scheduled maintenance to the CaseWare Cloud Service in Canada and United States regions.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper. The hours of maintenance window is a consolidated time of all the servers in Canada and United States regions, hence it will not be a complete service outage for the entire scheduled time for individual servers.

The service will be intermittently affected only a short period during the patch upgrade to specific server.
Aug 11, 09:46 UTC

CaseWare Cloud Service Maintenance Notification - United Kingdom and Netherlands Regions

Completed - The scheduled maintenance has been completed.
Sep 20, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 UTC

Scheduled - Please be aware that we will be performing scheduled infrastructure upgrade to the CaseWare Cloud Service in United Kingdom and Netherlands regions.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Papers.

The hours of the maintenance window is a consolidated time of all the servers in United Kingdom and Netherlands regions. The service will be intermittently affected only a short period during the patch upgrade to each region specific server.
For impact precision to all areas a shorter maintenance window notification will be displayed in local time format during the login process to Caseware Cloud.
Sep 13, 14:05 UTC

Sep 19, 2023

Sep 18, 2023

CaseWare Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Sep 18, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:00 UTC

Scheduled - Please be advised that we will be performing scheduled maintenance to the CaseWare Cloud Service in Europe region.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper. The hours of maintenance window is a consolidated time of all the servers in Europe region, hence it will not be a complete service outage for the entire scheduled time for individual servers.

The service will be intermittently affected only a short period during the patch upgrade to specific server.
Aug 11, 09:42 UTC

Caseware Cloud Service Maintenance Notification Asia Pacific

Completed - The scheduled maintenance has been completed.
Sep 18, 17:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 14:00 UTC

Scheduled - Please be advised that we will be performing scheduled maintenance to the CaseWare Cloud Service in Asia Pacific region .

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper. The hours of maintenance window is a consolidated time of all the servers in Asia Pacific region, hence it will not be a complete service outage for the entire scheduled time for individual servers.

The service will be intermittently affected only a short period during the patch upgrade to specific server.
Aug 11, 09:39 UTC

Sep 17, 2023

No incidents reported.