All Systems Operational
Asia Pacific (AP) Operational
CaseWare Cloud Service (AP) ? Operational
SmartSync Cloud Service (AP) ? Operational
SE Platform (AP) Operational
United States (US) Operational
CaseWare Cloud Service (US) ? Operational
SmartSync Cloud Service (US) ? Operational
SE Platform (US) Operational
Europe (EU) Operational
CaseWare Cloud Service (EU) ? Operational
SmartSync Cloud Service (EU) ? Operational
SE Platform (EU) Operational
Canada (CA) Operational
CaseWare Cloud Service (CA) Operational
SmartSync Cloud Service (CA) Operational
SE Platform (CA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - The US2 SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Feb 14, 21:40 UTC
Update - We are continuing to monitor our SmartSync Cloud Service. We will provide updates as necessary.
Feb 14, 18:28 UTC
Monitoring - SmartSync Cloud Service has resumed normal activity in the US2 region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Feb 14, 17:34 UTC
Investigating - We are currently experiencing an outage of our SmartSync Cloud Service in the US 2 region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users will be unable to perform any Cloud based SmartSync actions including trying to connect to your SmartSync parent. You can continue to work on existing sync children offline until this issue is resolved.
An update will be provided within the hour.
Feb 14, 17:12 UTC
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020
Completed - The scheduled maintenance has been completed.
Feb 8, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 03:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on our Europe 5 server which services our clients in the Netherlands. This maintenance will not impact any clients in the UK.

Expected Impact: During this period all CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Feb 7, 22:27 UTC
Feb 7, 2020

No incidents reported.

Feb 6, 2020
Completed - The scheduled maintenance has been completed.
Feb 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 21:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on our Europe 5 server which services our clients in the Netherlands. This maintenance will not impact any clients in the UK.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Feb 4, 21:44 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:01 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on all of our North American Cloud servers. This maintenance will only last a maximum of 15 minutes.

Expected Impact: During this period all CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Feb 4, 17:52 UTC
Feb 5, 2020
Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on our Europe 7 server which services our clients in the UK.

Expected Impact: During this period some clients will experience CaseWare Cloud services being unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Feb 3, 22:05 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 22:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on all of our Europe Cloud servers including those in UK and Africa. This maintenance will only last a maximum of 15 minutes.

Expected Impact: During this period all CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Feb 4, 17:49 UTC
Completed - The scheduled maintenance has been completed.
Feb 5, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 16:00 UTC
Scheduled - We will be performing scheduled maintenance to upgrade the infrastructure on all of our Asia Pacific Cloud servers. This maintenance will only last a maximum of 15 minutes.

Expected Impact: During this period all CaseWare Cloud services will be intermittently unavailable.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are using Working Papers SmartSync, you can continue to work on your files offline.
Feb 4, 17:47 UTC
Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.