CaseWare Cloud Status

All Systems Operational

Asia Pacific (AP) Operational

CaseWare Cloud Service (AP) Operational

SmartSync Cloud Service (AP) Operational

SE Platform (AP) Operational

AnalyticsAI (AP) Operational

Canada (CA) Operational

CaseWare Cloud Service (CA) Operational

SmartSync Cloud Service (CA) Operational

SE Platform (CA) Operational

AnalyticsAI (CA) Operational

Europe (EU) Operational

CaseWare Cloud Service (EU) Operational

SmartSync Cloud Service (EU) Operational

SE Platform (EU) Operational

AnalyticsAI (EU) Operational

United Kingdom (UK) Operational

CaseWare Cloud Service (UK) Operational

SmartSync Cloud Service (UK) Operational

SE Platform (UK) Operational

AnalyticsAI (UK) Operational

United States (US) Operational

CaseWare Cloud Service (US) Operational

SmartSync Cloud Service (US) Operational

SE Platform (US) Operational

AnalyticsAI (US) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2022

No incidents reported today.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

CaseWare Cloud Service Maintenance Notification ( Europe/United Kingdom SE Servers)

Completed - The scheduled maintenance has been completed.
Jun 30, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 19:31 UTC

Scheduled - We will be performing an emergency maintenance to the CaseWare Cloud Service in region Europe/United Kingdom SE Servers.

Expected Impact: All SE services will be intermittently unavailable during the upgrade window.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 30, 17:20 UTC

Jun 29, 2022

No incidents reported.

Jun 28, 2022

SmartSync Cloud Service Outage for Users in USA

Resolved - This incident has been resolved.
Jun 28, 15:03 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 14:52 UTC

Investigating - We are currently experiencing an outage of our SmartSync Cloud Service in the USA region. We are working to identify the root cause and determine the necessary corrective actions.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Jun 28, 14:21 UTC

Jun 27, 2022

SmartSync Cloud Service Partial Outage for Users in US region

Resolved - The US region SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident.
We thank you for your patience and understanding during the service disruption.
Jun 27, 21:12 UTC

Monitoring - SmartSync Cloud Service has resumed normal activity in the US region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Jun 27, 21:02 UTC

Investigating - We are currently experiencing a partial outage of our SmartSync Cloud Service in the US region. We are working to identify the root cause and determine the necessary corrective actions.

Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including:
- Trying to connect to your SmartSync parent;
- Inability to convert Working Paper files;
- Inability to clear sync operations;
- Inability to run SmartSync repair operations

An update will be provided within the hour.
Jun 27, 20:06 UTC

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

CaseWare Cloud Service Maintenance Notification (Canada / United States)

Completed - The scheduled maintenance has been completed.
Jun 23, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 02:00 UTC

Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service to apply the security patches in region Canada/United States.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper.

The 2 hours of maintenance window is a consolidated time of all the servers for each Region, hence it will not be a complete service outage for the entire 2 hours for individual servers. The service will be intermittently affected only a short period during the patch upgrade to specific server.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 20, 15:59 UTC

Jun 22, 2022

CaseWare Cloud Service Maintenance Notification (Europe/United Kingdom)

Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 UTC

Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service to apply the security patches in region Europe/United Kingdom.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper.

The 2 hours of maintenance window is a consolidated time of all the servers for each Region, hence it will not be a complete service outage for the entire 2 hours for individual servers. The service will be intermittently affected only a short period during the patch upgrade to specific server.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 20, 15:53 UTC

CaseWare Cloud Service Maintenance Notification ( Asia Pacific )

Completed - The scheduled maintenance has been completed.
Jun 22, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 15:01 UTC

Scheduled - We will be performing scheduled maintenance to the CaseWare Cloud Service to apply the security patches in region Asia Pacific.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are SE, Collaborate, SmartSync Services & Working Paper.

The 2 hours of maintenance window is a consolidated time of all the servers for each Region, hence it will not be a complete service outage for the entire 2 hours for individual servers. The service will be intermittently affected only a short period during the patch upgrade to specific server.

Action Required: We recommend that you save your work and log out of CaseWare Cloud prior to the start of the maintenance period. If you are on Working Papers 2019 and higher, you can continue to work on your files offline. Earlier versions of Working Papers using Cloud security will be unavailable during the maintenance window.
Jun 20, 15:45 UTC

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.