Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2026 - 03:00 UTC
Oct 02, 2026 - 03:00 UTC
Scheduled - Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States regions, Production Environment.
Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Oct 2, 2026 03:00-06:00 UTC
Expected Impact: Production SmartSync Cloud services will be intermittently affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Oct 2, 2026 03:00-06:00 UTC
Asia Pacific (AP)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Canada (CA)
Under Maintenance
Caseware Cloud Service
Operational
SmartSync Cloud Service
Under Maintenance
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Europe (EU)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
United Kingdom (UK)
Operational
Caseware Cloud Service
Operational
SmartSync Cloud Service
Operational
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
United States (US)
Under Maintenance
Caseware Cloud Service
Operational
SmartSync Cloud Service
Under Maintenance
Cloud-based Engagement Solutions
Operational
Data Analytics Platform
Operational
Sherlock
Operational
Extractly
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States Oct 3, 2026 07:00-07:30 UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 25, 2026 - 06:00 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 25, 2026 - 06:00 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific Oct 3, 2026 17:00-17:30 UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 25, 2026 - 06:02 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 25, 2026 - 06:02 UTC
Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe Oct 3, 2026 22:00-22:30 UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment.
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 25, 2026 - 06:01 UTC
Expected Impact: SmartSync Cloud services will be affected during the maintenance window.
Action Required: We recommend that you save your work prior to the start of the maintenance period.
Posted on Sep 25, 2026 - 06:01 UTC
Caseware Cloud Service Maintenance Notification Asia Pacific Oct 7, 2026 15:00-16:30 UTC
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Asia Pacific region within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Posted on Sep 29, 2026 - 22:41 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Asia Pacific region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Posted on Sep 29, 2026 - 22:41 UTC
Caseware Cloud Service Maintenance Notification Europe Oct 8, 2026 20:00-23:00 UTC
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Posted on Sep 29, 2026 - 22:44 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Posted on Sep 29, 2026 - 22:44 UTC
Caseware Cloud Service Maintenance Notification Canada and United States Oct 9, 2026 04:00-06:00 UTC
We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
Posted on Sep 29, 2026 - 22:38 UTC
The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
We regret any inconvenience this may cause.
Posted on Sep 29, 2026 - 22:38 UTC