Caseware Cloud Status

Aug `27`, `2026`

No incidents reported today.

Aug `26`, `2026`

No incidents reported.

Aug `25`, `2026`

No incidents reported.

Aug `24`, `2026`

No incidents reported.

Aug `23`, `2026`

No incidents reported.

Aug `22`, `2026`

No incidents reported.

Aug `21`, `2026`

Caseware Cloud Service Maintenance Notification United States

Completed - The scheduled maintenance has been completed.
Aug 21, 02:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 UTC

Scheduled - Please be advised that we will be performing scheduled infrastructure maintenance to the United States region(s), Production environment.

Expected Impact: The Cloud services will be intermittently unavailable. The primary services affected are Cloud-based Engagement Solutions and Cloud Platform.

The scheduled time of the maintenance window is a consolidated time of all the servers in the United States region(s), hence it will not be a complete service outage for the entire time for the regions.
Aug 20, 21:53 UTC

Aug `20`, `2026`

No incidents reported.

Aug `19`, `2026`

No incidents reported.

Aug `18`, `2026`

No incidents reported.

Aug `17`, `2026`

No incidents reported.

Aug `16`, `2026`

No incidents reported.

Aug `15`, `2026`

Cloud-based Engagement Solutions, Degraded Performance for all regions

Resolved - This incident has been resolved.
Aug 15, 03:45 UTC

Update - We are continuing to monitor for any further issues.
Aug 15, 03:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 03:24 UTC

Update - The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively doing the latest testing to the permanent solution. We will provide further updates as progress is made.

Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.

We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 03:13 UTC

Update - The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made.

Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.

We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 02:13 UTC

Update - The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made.

Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.

We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 01:15 UTC

Update - The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made.

Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.

We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 15, 00:14 UTC

Update - The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made.

Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.

We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Aug 14, 23:15 UTC

Update - The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made.

Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.

We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
Aug 14, 22:17 UTC

Update - The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made.

Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.

We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
Aug 14, 21:11 UTC

Identified - The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologise for any inconvenience!
Aug 14, 20:15 UTC

Investigating - We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions across all regions. The save action on any MS Office documents is not working as intended.
Our teams are actively working, and implementing the necessary corrective actions. Please avoid actively working on any MS Office documents, or try to save them locally until the issue has been addressed. An update will be provided within the hour.
Aug 14, 19:12 UTC

Aug `14`, `2026`

Caseware Cloud Service Maintenance Notification Canada and United States

Completed - The scheduled maintenance has been completed.
Aug 14, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 04:00 UTC

Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Canada and United States regions within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.
The window's duration is a combined total for all servers in the Canada and United States regions. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.

We regret any inconvenience this may cause.
Aug 7, 16:30 UTC

Aug `13`, `2026`

Caseware Cloud Service Maintenance Notification Europe

Completed - The scheduled maintenance has been completed.
Aug 13, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:00 UTC

Scheduled - We would like to inform you that a scheduled maintenance will be carried out on the Caseware Cloud Service across the Europe region within the Production environment.

The maintenance may cause intermittent unavailability of all Caseware Cloud services.

The window's duration is a combined total for all servers in the Europe region. Service disruptions will be brief and occur only during the patch upgrade for each region-specific server.
Aug 7, 16:22 UTC

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Europe

Completed - The scheduled maintenance has been completed.
Aug 13, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 21:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Europe region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 13, 13:58 UTC

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Asia Pacific

Completed - The scheduled maintenance has been completed.
Aug 13, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Asia Pacific region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 13, 13:55 UTC

Caseware Cloud Service Maintenance Notification - Cloud-based Engagement Solutions - Canada and United States

Completed - The scheduled maintenance has been completed.
Aug 13, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 01:00 UTC

Scheduled - Please note that we will perform a short maintenance to the Cloud-based Engagement Solutions Server for the Canada and United States region(s), Production Environment.

Expected Impact: Cloud-based Engagement Solutions will be intermittently unavailable during the maintenance window. All other services will be available.

Action Required: We recommend that you save your work and log out of Caseware Cloud prior to the start of the maintenance period.
Aug 12, 21:40 UTC

All Systems Operational

Past Incidents

Aug 27, 2026

Aug 26, 2026

Aug 25, 2026

Aug 24, 2026

Aug 23, 2026

Aug 22, 2026

Aug 21, 2026

Aug 20, 2026

Aug 19, 2026

Aug 18, 2026

Aug 17, 2026

Aug 16, 2026

Aug 15, 2026

Aug 14, 2026

Aug 13, 2026

Aug `27`, `2026`

Aug `26`, `2026`

Aug `25`, `2026`

Aug `24`, `2026`

Aug `23`, `2026`

Aug `22`, `2026`

Aug `21`, `2026`

Aug `20`, `2026`

Aug `19`, `2026`

Aug `18`, `2026`

Aug `17`, `2026`

Aug `16`, `2026`

Aug `15`, `2026`

Aug `14`, `2026`

Aug `13`, `2026`