The US region SmartSync Cloud Service has been restored to normal operation. You should now be able to work with your SmartSync files normally and without incident. We thank you for your patience and understanding during the service disruption.
Posted Jun 27, 2022 - 21:12 UTC
Monitoring
SmartSync Cloud Service has resumed normal activity in the US region. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Jun 27, 2022 - 21:02 UTC
Investigating
We are currently experiencing a partial outage of our SmartSync Cloud Service in the US region. We are working to identify the root cause and determine the necessary corrective actions.
Until we are able to resolve this issue users might experience one of the following intermittent issues when trying to perform Cloud based SmartSync actions including: - Trying to connect to your SmartSync parent; - Inability to convert Working Paper files; - Inability to clear sync operations; - Inability to run SmartSync repair operations
An update will be provided within the hour.
Posted Jun 27, 2022 - 20:06 UTC
This incident affected: United States (US) (SmartSync Cloud Service).