Caseware SmartSync Cloud Service, Partial Outage for United States users

Incident Report for Caseware Cloud

Resolved

This incident has been resolved.
Posted Mar 27, 2025 - 22:30 UTC

Identified

The source of the SmartSync Cloud Service Partial Outage for the United States has been identified and we have found a potential solution.
Posted Mar 27, 2025 - 21:59 UTC

Investigating

We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Mar 27, 2025 - 21:28 UTC
This incident affected: United States (US) (SmartSync Cloud Service).