We are continuing to monitor for any further issues.
Posted Aug 15, 2026 - 03:24 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 15, 2026 - 03:24 UTC
Update
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively doing the latest testing to the permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Posted Aug 15, 2026 - 03:13 UTC
Update
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Posted Aug 15, 2026 - 02:13 UTC
Update
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively testing the permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Posted Aug 15, 2026 - 01:15 UTC
Update
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Posted Aug 15, 2026 - 00:14 UTC
Update
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and our teams are actively deploying a permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved. Please avoid actively working on these documents, or save your work locally and upload it once the issue has been resolved.
We apologize for the inconvenience and appreciate your patience while we work toward a complete resolution.
Posted Aug 14, 2026 - 23:15 UTC
Update
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
Posted Aug 14, 2026 - 22:17 UTC
Update
The source of the Cloud-based Engagement Solutions degraded performance has been identified, and we are continuing to work on implementing a permanent solution. We will provide further updates as progress is made.
Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed.
We apologize for the inconvenience and appreciate your patience while we continue working toward a complete resolution.
Posted Aug 14, 2026 - 21:11 UTC
Identified
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution. Keep in mind that any work on MS Office documents won’t be saved, please avoid actively working on them, or try to save the work locally and upload it after the issue has been addressed. We apologise for any inconvenience!
Posted Aug 14, 2026 - 20:15 UTC
Investigating
We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions across all regions. The save action on any MS Office documents is not working as intended. Our teams are actively working, and implementing the necessary corrective actions. Please avoid actively working on any MS Office documents, or try to save them locally until the issue has been addressed. An update will be provided within the hour.
Posted Aug 14, 2026 - 19:12 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions), United Kingdom (UK) (Cloud-based Engagement Solutions), Canada (CA) (Cloud-based Engagement Solutions), and Europe (EU) (Cloud-based Engagement Solutions).