SmartSync Cloud Service, Degraded Performance for Europe users

Incident Report for Caseware Cloud

Resolved

SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Posted Jun 03, 2026 - 11:05 UTC

Monitoring

SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Jun 03, 2026 - 11:00 UTC

Identified

The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
Posted Jun 03, 2026 - 09:32 UTC

Investigating

We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Jun 03, 2026 - 08:45 UTC
This incident affected: Europe (EU) (SmartSync Cloud Service).