Cloud-based Engagement Solutions, Degraded Performance for US region(s)

Incident Report for Caseware Cloud

Resolved

Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Posted Sep 08, 2026 - 18:51 UTC

Monitoring

Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Sep 08, 2026 - 18:24 UTC

Investigating

We are currently aware of an issue affecting the Cloud-based Engagement Solutions where users are unable to print to PDF or print to DOCX in Financial Statements and Letters.

Our team is actively investigating the issue and working to restore normal access as quickly as possible. We apologize for the disruption and appreciate your patience while we work through this.

We will provide a further update once more information is available.
Posted Sep 08, 2026 - 18:00 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions).