Incident Resolved. We apologize for any inconvenience.
Posted Sep 16, 2025 - 16:14 UTC
Monitoring
Risk Library for Cloud-based Engagement Solutions in the United States region(s) has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Sep 16, 2025 - 16:05 UTC
Identified
The source of the Degraded Performance of the Risk Library for our Cloud-based Engagement Solutions affecting some products in the United States region(s), has been identified and we have found a potential solution.
We apologize for any inconvenience.
Posted Sep 16, 2025 - 15:58 UTC
Investigating
We are experiencing a Degraded Performance of the Risk Library for our Cloud-based Engagement Solutions affecting some products in the United States region(s).
Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Sep 16, 2025 - 15:49 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions).