Cloud-based Engagement Solutions, Degraded Performance for Europe

Incident Report for Caseware Cloud

Resolved

This incident has been resolved.
Posted Oct 13, 2026 - 14:35 UTC

Monitoring

The issue is no longer impacting our services. We will continue to monitor the systems and apply the necessary preventive measures.
Posted Oct 13, 2026 - 11:45 UTC

Investigating

We are experiencing a Degraded Performance impacting Cloud-based Engagement Solutions for Europe.
Our teams are actively working, and implementing the necessary corrective actions.
An update will be provided within the hour.
Posted Oct 13, 2026 - 11:17 UTC
This incident affected: Europe (EU) (Cloud-based Engagement Solutions).