The fix has now been successfully implemented across all impacted regions and we are monitoring the results.
Posted Oct 29, 2026 - 17:22 UTC
Update
Our teams continue to actively work towards resolving the issue. The fix has now been applied to the EU region and is currently being applied across the remaining impacted regions. We appreciate your continued patience and will provide further updates as progress is made.
Posted Oct 29, 2026 - 17:03 UTC
Update
Our teams remain actively engaged and continue to work on the fix. We will provide a further update as more information becomes available.
Posted Oct 29, 2026 - 15:41 UTC
Update
Our teams continue to actively work on the fix and are progressing towards resolving the issue. We will provide a further update as progress is made.
Posted Oct 29, 2026 - 13:49 UTC
Identified
The issue has been identified and it's scoped only to some specific scenarios in which the dimensions tags are requested. A fix is currently being worked on and will be applied in the following hours. We apologize for any inconvenience.
Posted Oct 29, 2026 - 12:15 UTC
Investigating
We are investigating an issue affecting the dimensions functionality. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.
Posted Oct 29, 2026 - 11:25 UTC
This incident affected: United States (US) (Cloud-based Engagement Solutions), Asia Pacific (AP) (Cloud-based Engagement Solutions), Canada (CA) (Cloud-based Engagement Solutions), and Europe (EU) (Cloud-based Engagement Solutions).