Caseware Cloud Service, Major Outage for Canada users

Incident Report for Caseware Cloud

Resolved

This incident has been resolved.
Posted Oct 23, 2026 - 15:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2026 - 15:03 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 23, 2026 - 14:56 UTC

Update

We are continuing to investigate this issue.
Posted Oct 23, 2026 - 14:49 UTC

Investigating

We are experiencing a Major Outage of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Oct 23, 2026 - 14:48 UTC
This incident affected: Canada (CA) (Caseware Cloud Service, Cloud-based Engagement Solutions).