Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Posted Mar 26, 2026 - 16:42 UTC
Monitoring
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Mar 26, 2026 - 16:08 UTC
Update
Our engineering teams continue to work toward implementing a potential solution.
We will provide further updates as progress continues or once a resolution is available.
Posted Mar 26, 2026 - 15:45 UTC
Update
Our engineering teams continue to work toward implementing a potential solution.
We will provide further updates as progress continues or once a resolution is available.
Posted Mar 26, 2026 - 15:14 UTC
Update
Our engineering teams continue to work toward implementing a potential solution.
We will provide further updates as progress continues or once a resolution is available.
Posted Mar 26, 2026 - 14:45 UTC
Identified
The source of the Cloud-based Engagement Solutions Major Outage has been identified and we have found a potential solution.
Posted Mar 26, 2026 - 13:50 UTC
Investigating
We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Mar 26, 2026 - 13:37 UTC
This incident affected: Canada (CA) (Cloud-based Engagement Solutions).