Cloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom users

Incident Report for Caseware Cloud

Resolved

Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Posted May 12, 2025 - 13:30 UTC

Investigating

We are experiencing a Degraded performance of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted May 12, 2025 - 11:30 UTC
This incident affected: United Kingdom (UK) (Cloud-based Engagement Solutions) and Europe (EU) (Cloud-based Engagement Solutions).