Sherlock, Degraded Performance for Canada users

Incident Report for Caseware Cloud

Resolved

Sherlock monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
Posted Feb 25, 2026 - 17:16 UTC

Monitoring

Sherlock has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Feb 25, 2026 - 16:14 UTC

Identified

The source of the Sherlock Degraded Performance has been identified and we have found a potential solution.
Posted Feb 25, 2026 - 15:50 UTC

Investigating

We are experiencing a Degraded Performance of our Sherlock in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Posted Feb 25, 2026 - 15:37 UTC
This incident affected: Canada (CA) (Sherlock).