Caseware product's have been restored to normal operation. You should now be able to work with Caseware products normally and without incident. We thank you for your patience and understanding during the service disruption.
Posted Sep 21, 2023 - 14:47 UTC
Monitoring
Caseware products have resumed normal activity in the all region. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Posted Sep 21, 2023 - 14:31 UTC
Update
We are continuing to investigate this issue.
Posted Sep 21, 2023 - 13:30 UTC
Update
We are currently experiencing an outage of our all Platforms in all regions. We are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour.
Posted Sep 21, 2023 - 13:12 UTC
Investigating
We are currently experiencing an outage of our All Products in the All region. We are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour.
Posted Sep 21, 2023 - 12:32 UTC
This incident affected: United States (US) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform), Europe (EU) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform), Asia Pacific (AP) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform), Canada (CA) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform), and United Kingdom (UK) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform).