Logging in via Single Sign-On (SSO)s have resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will provide updates as necessary. We apologize for any inconvenience.
Posted Dec 04, 2025 - 15:20 UTC
Investigating
We are experiencing a Partial Outage of our Caseware Cloud Service in the CA, EU, AP regions. We have received reports from users having issues logging in via Single Sign-On (SSO). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
Posted Dec 04, 2025 - 14:26 UTC
This incident affected: Europe (EU) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock), Asia Pacific (AP) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Sherlock), and Canada (CA) (Caseware Cloud Service, SmartSync Cloud Service, Cloud-based Engagement Solutions, Data Analytics Platform, Sherlock).